Refund & Cancellation Policy

What This Covers

This policy applies to payments made to Klivion for Pro plan subscriptions. It does not apply to payments your clients make to you through your connected Razorpay account — those are governed by your own terms with your clients.

Manual Billing

Pro plan upgrades are currently processed manually. You pay ₹499 via a Razorpay payment link and then send proof of payment to klivion.support@gmail.com. Your account is upgraded within 24 hours of confirmation.

No Automatic Renewals

Klivion does not auto-renew subscriptions. You will not be charged without explicit action on your part. There are no recurring charges to worry about at this time.

7-Day Refund Window

If you are not satisfied with your Pro plan upgrade, you may request a full refund within 7 days of payment. Email klivion.support@gmail.com with your payment reference number and the email address associated with your account.

Refund Processing

Approved refunds are processed back to your original payment method within 5–7 business days. Razorpay's processing timelines may affect when the amount appears in your account.

Conditions for Refund

Refunds are issued at our discretion. We reserve the right to deny a refund if we determine the service has been used extensively (e.g., a high volume of proposals or invoices created) or if the refund request appears fraudulent.

After a Refund

If your refund is approved, your account will revert to the Free plan immediately. Any data created while on the Pro plan will remain accessible, subject to Free plan limits.

No Refund After 7 Days

Refund requests made more than 7 days after the payment date will not be honoured, except in cases of accidental duplicate payment or demonstrable service failure on our part.

Cancelling Your Pro Plan

Since billing is manual, there is nothing to 'cancel' in the traditional sense — your Pro access simply does not renew unless you pay again. If you want your account downgraded to Free before your current Pro period ends, email klivion.support@gmail.com.

Account Deletion

To delete your Klivion account entirely, email klivion.support@gmail.com. Account deletion is permanent and cannot be undone. All your proposals, invoices, and client data will be removed from our database within 30 days.

Not Our Responsibility

Payments made by your clients to your Razorpay account are a direct transaction between you and your client. Klivion is not a party to that transaction and cannot issue refunds on your behalf.

Razorpay Disputes

If your client raises a payment dispute through Razorpay, it will be handled by Razorpay's dispute resolution process. Klivion has no involvement in or control over that process.

Your Responsibility

You are responsible for defining your own refund or cancellation policy for services you provide to your clients. We recommend including your policy in your proposals and invoices.

Contact Us Immediately

If you believe you have been charged incorrectly or made a duplicate payment, email klivion.support@gmail.com immediately with your payment reference. We will investigate and, if confirmed, issue a full refund regardless of the 7-day window.

Refund Requests and Queries

All refund and cancellation requests must be submitted via email to klivion.support@gmail.com. Please include your account email, payment reference number, and reason for the request. We aim to respond within 2 business days.